What is your return policy?
We will gladly accept returns or exchanges for online purchases within 7 days of delivery and issue a refund for the amount of your purchase minus a 10% restock fee and the shipping costs. If your return exceeds the 7 day period, you will receive store credit for the amount of the item minus a 10% restock fee. Please return merchandise in original condition it was sent, unworn and unused. Shipping and handling charges are non-refundable. We will use our own discretion to determine whether the item was worn or not. If we deem it is not in new condition when returned then we will ship back the item to you.
REQUIRED: You MUST e-mail us prior to shipping back a return so we are aware of a package arriving. Most packages we receive are left outside of our office and it is not our responsibility if packages are stolen.
All orders placed on Foxtail Goods will ship within 3-5 business days pending item availability and payment verification. Orders are shipped during business hours, Monday through Friday, excluding holidays. You will receive an email notification as soon as your package is on the way! Special events and promotions may result in longer processing times.